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I am having to refresh the game constantly due to freezes, is this happening to anyone else?

bug help question refresh freeze reboot

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#1 20886432

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Posted 23 March 2019 - 04:39 PM

For example, when in a party I had to refresh after each party mission. It is very annoying. (Wasn't sure where to put this message btw I didn't see a "bug" category.)



#2 Kitekat

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Posted 23 March 2019 - 06:18 PM

no but maybe if you play in firefox the browser needs an update



#3 Guest_dparadise_*

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Posted 23 March 2019 - 07:14 PM

It could indeed be browser related, Chrome also had a few updates. I had an issue after the first, and had to switch of hardware acceleration, which was apparently fixed by the update a week later.

 

If any issue or bug persists, you should write a ticket to support.



#4 20886432

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Posted 23 March 2019 - 10:34 PM

It could indeed be browser related, Chrome also had a few updates. I had an issue after the first, and had to switch of hardware acceleration, which was apparently fixed by the update a week later.

 

If any issue or bug persists, you should write a ticket to support.

 

I do use Chrome 64bit but I think I have the latest update (there's no ! in the upper right of the window). Also, where do I go to submit a support ticket?



#5 Kitekat

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Posted 23 March 2019 - 11:01 PM

http://support.bigbangempire.com/

guess you have to change the system to US



#6 CaptC

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Posted 24 March 2019 - 12:47 PM

I have a problem with Chrome, in that if you run BBE on a tab within the browser, switching to different frames can cause the game to hang.  I put my BBE sessions in separate windows, and used Alt-Tab to switch between sessions.

 

I do use Chrome 64bit but I think I have the latest update (there's no ! in the upper right of the window). Also, where do I go to submit a support ticket?

 

https://forum.us.big...do-i-report-it/


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#7 Tussa

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Posted 03 April 2019 - 01:32 AM

I was using Chrome had a screen flashing problem the fix from support was to change the browser I using I now log in using Edge, I have not had any problems so far. 


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