98 replies to this topic

[Nera]

 

However, vouchers from the Advent Calendar on the UK forums are working on the INT1 server. 

 

 

I confirm UK codes works on INT1.

[hot16]

This has happened 2 years in a row for me where I put in the code and there is an error forcing me to reload the game and then the code won't work saying something about your "campaign" has done something.

 

Anyone else have this problem occur? 

[hot16]

:You can't redeem anymore vouchers for this campaign-- that's the error code I get

[hot16]

okay, I already sent in a ticket.  I wanted to see if others have the same issue.  good to know

[CaptC]

You are not alone, ever, Hot16.  (LOL)

 

I can confirm that we have seen multiple reports of this problem, from all servers. If you have this issue, please include in your ticket:

 

Server

Character name

email address used for the account

the code you tried to use

which forum you created the code with

whether or not using the code seemed to crash flash

if possible, a screenshot of the error you get when you try to use the code

Edited by CaptC, 02 December 2018 - 02:18 PM.
added request for screenshot

[Katniss]

Advent Calendar doesn't work... when I enter the code it tells me invalid code. I lost two days.. 

[Kitekat]

i had no problem redeem  my 2 vouchers

from here to nutaku

others in my studio had today

[CaptC]

If you are not able to redeem your advent tickets, please check:

• you have generated the ticket on the right forum. US2 and NU1 should use the US forums. INT1, UK1 and UK2 should use the UK forums.
• You have not already redeemed the voucher on any avatar.
• You have not already redeemed another voucher from the same day, on the avatar in question.

If you are fine on all that, create a ticket with the information requested in this note.

 

I can confirm that we have seen multiple reports of this problem, from all servers. If you have this issue, please include in your ticket:

 

Server

Character name

email address used for the account

the code you tried to use

which forum you created the code with

whether or not using the code seemed to crash flash

if possible, a screenshot of the error you get when you try to use the code

 

This will help expedite matters.  Thanks!

 

i had no problem redeem  my 2 vouchers

from here to nutaku

others in my studio had today

 

Some people are not having any difficulty. I was able to redeem codes with no problems. Clearly a bug exists though, because we have lots of reports of failures.

 

Stay tuned here for future updates as we find out more.  

[hot16]

I sent all that stuff and the response was "looks like you used your code today"

 

sigh...................................

[BubbleBlow]

I sent all that stuff and the response was "looks like you used your code today"

 

sigh...................................

 

same here

 

wasted effort and time....

[tress]

So is there any final official statement regarding the code issue?

 

Should everyone on INT1 just use UK forum codes from now on or have you taken the decision to still try and fix the US forum codes for those accounts?

 

I think it's time to clear things out not to further confuse the users. At least you could provide some sort of deadline, meaning if the problem could not be resolved until let's say Dec 5, users should just use the UK codes, thus this discussion could finally be closed?

 

Looking forward to your feedback on the above

[Tussa]

Day 3 code work just fine, day two never worked and as exp now it looks like  I try them from here to NU1 server just five minutes ago.

[hot16]

It has something to do with December 2nd.  The exact same thing happened to me last year.  

[CaptC]

 

 

I sent all that stuff and the response was "looks like you used your code today"

 

sigh...................................

 

That was a debugging step, Hot. Support has to ask questions to find out what is going on. We weren't denying relief, we were comparing what you were saying to what is in our records.

[CaptC]

So is there any final official statement regarding the code issue?

 

Should everyone on INT1 just use UK forum codes from now on or have you taken the decision to still try and fix the US forum codes for those accounts?

 

I think it's time to clear things out not to further confuse the users. At least you could provide some sort of deadline, meaning if the problem could not be resolved until let's say Dec 5, users should just use the UK codes, thus this discussion could finally be closed?

 

Looking forward to your feedback on the above

 

AT this point, US vouchers may not work on the INT1 server, ever. There are market based, geographical restrictions built in to the coupons. Vouchers for the US market are not valid in the EU market, and vice versa.

 

There has been no final statement for the simple reason that they are still looking at if they can overcome those market based restrictions 

 

The INT1 server is considered an EU server. The UK forum generates EU vouchers. Ergo, the current official policy is that INT1 players should use the UK forum for the advent calendar.

 

If that situation changes, we will let you know. 

 

That is not to say that there are not other bugs. We are working on those as fast as we can. Please ticket crashes or failures to respond, but don't be surprised if support asks you to verify that you generated the codes from the right place.

 

UK1, UK2 and INT1: Use the UK forums advent calendar

US2, NU1: Use the US forums advent calendar

Edited by CaptC, 03 December 2018 - 01:53 PM.

[hot16]

I don't know CaptC.

 

I had the same issue on December 2, 2017.  I hate getting the same copy-pasted messages from support.  That really irritates me.  

 

I know it is going to take a long time to resolve the bug.  It seems so minor that it only affects one day of the advent calendar.  So instead of closing my ticket, can't they just give me the skill points and let me be on my way?

 

I hate sending multiple, redundant messages.  Especially since this was an issue last year and it wasn't fixed.

[hot16]

And it looks like it happened again on !2/6/2017.  Great. Something for me to look forward to in 3 days.