Best Answer RosyCheekz , 02 December 2017 - 11:34 PM
Just redeemed my vouchers. Looks like they finally got it fixed.
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Advent calender not working and giving bad codes
Started by
mountbara
, Dec 01 2017 02:36 PM
39 replies to this topic
#21
Digs
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Posted 02 December 2017 - 02:21 PM
Hello Everyone,
Please contact with the support about your voucher code, your forum name and the server you want to use your code. It will be better that you add the error message. I can inform you that problem was reported and we are working on it.
Kind regards,
Big Bang Empire Team
So, are we to send a report every day, or copy ALL codes that don't work, and then send as a batch in the support inquiry after it is fixed?
#23
CaptC
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Posted 02 December 2017 - 02:25 PM
So, are we to send a report every day, or copy ALL codes that don't work, and then send as a batch in the support inquiry after it is fixed?
Either should work, Digs.
Day 2 - still not working. Missed out on 50 diamonds on day 1 and 100 energy for today. Please fix.
They are working on it. In the meantime, drop a ticket. I am sorry there is nothing better we can do for you at this time. 
I have retired from the game, but not from life.
In love with my Baby.
In love with my Baby.
#24
Oreo Cookie
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Posted 02 December 2017 - 02:32 PM
Hello Everyone,
Please contact with the support about your voucher code, your forum name and the server you want to use your code. It will be better that you add the error message. I can inform you that problem was reported and we are working on it.
Kind regards,
Big Bang Empire Team
Sending an support request every day seems to be a tedious task, for both players and BBE staff.. This problem appears to be effecting everyone.
Edited by Oreo Cookie, 02 December 2017 - 02:34 PM.
#25
TaraBing
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Posted 02 December 2017 - 03:08 PM
Hi Cookie,
Sending an support request every day seems to be a tedious task, for both players and BBE staff.. This problem appears to be effecting everyone.
Tedious, indeed. I don't play on your server, but I hear it is affecting everyone playing on US2, and possibly NU1.
In the meantime, please submit a support ticket daily and let the support staff know your code and what you should have won to claim your prize accordingly.
Thanks,
-TB
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#28
mountbara
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Posted 02 December 2017 - 07:06 PM
Hi Cookie,
Tedious, indeed. I don't play on your server, but I hear it is affecting everyone playing on US2, and possibly NU1.
In the meantime, please submit a support ticket daily and let the support staff know your code and what you should have won to claim your prize accordingly.
Thanks,
-TB
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I have submitted a support ticket for the first two days and will submit one a day after this as needed. Thank you Tara, I do know they are aware of the issue and are working on it.
#29
TaraBing
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Posted 02 December 2017 - 08:03 PM
Hi KK,
nutaku
adventcodes not for our server
So all these fun and fabulous prizes are not intended to be available on NU1 game server? Do you recall if you had them last year?
Curious me,
-TB
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#30
RosyCheekz
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Posted 02 December 2017 - 08:15 PM
They worked fine on NU1 last year. Why they can't get their act together this year is beyond me. It's not like it's a new feature.
#33
TaraBing
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Posted 02 December 2017 - 09:25 PM
Good to know, Rosy. I recall there were issues last year on UK2, but it did get fixed eventually.
They worked fine on NU1 last year. Why they can't get their act together this year is beyond me. It's not like it's a new feature.
I commiserate community... at the moment, this is your Daily Ticket activity.
Day 2 of missing items on US2 "not valid on this server" would be great if it could be fixed very soon!
Another day, another ticket. (Sigh)
Please continue to open a Daily Ticket, until resolution. Let the support staff know your code and what prize you would have won.
Thanks,
-TB
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#37
RosyCheekz
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Posted 02 December 2017 - 11:46 PM
Yes. I pulled up the coupon window & hit "Paste" and it put in the Dec 1 code automatically. Did it again & Dec 2's came up. I had sent Playata the Dec1 code in my ticket update, so that may be why it was so easy.
#40
TaraBing
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Posted 07 December 2017 - 01:19 PM
Hey Pap,
mine doesn't work either
How do you mean, it doesn't work?
Have you tried these steps illustrated here >> http://forum.us.bigb...calendar-guide/
- If these do not work, you can open a SUPPORT TICKET.
- Give the support staff all the necessary info, including the code and the prize you should have received.
Best of luck getting your Advent Calendar working... and hurry up already, Christmas is coming!! 
-TB
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