24 replies to this topic

[Terrorsin]

I can get into the game, but can't do anything in there.

[Thralsai]

I have the same problem on int1. I can't do anything 

[LukeVaxhacker]

Seems like a broad problem. NU1, NU2, US2, US3, US4, and US5 all seem to be having issues after rollover. Was working right up to it.

 

You can take a look at a few details but any interaction with the servers hangs.

Edited by LukeVaxhacker, 29 December 2021 - 08:24 AM.

[Naty]

Hello,
 
We are very sorry that you have experienced this problem. 
Unfortunately, technical problems can occur. 
We are working hard in order to avoid issues like this in the future since we want you to continue to enjoy playing our game. 
 
Thank you for your understanding.

[Tank]

having problem with game . keeps saying error please refresh game. i did at least 8 times in the past 2 hrs and still same problem. I even restarted my computer still wont let me in the game . wondering what is going on .

[RavenXXX]

Same. Restarted phone. Uninstalled. Reinstalled. No luck.
US2 server

[BSCC]

Same problem with constantly reloading. Tried in multiple browsers and the problem happens in every one of them.

[RosyCheekz]

Same issues here on US5. 

   I appreciate that you're trying to make sure that this doesn;t happen in the future, BUT IT DOESN"T HELP NOW!!!!!

   Put in a ticket, as if that's gonna do any good.

[RosyCheekz]

Hello,
 
We are very sorry that you have experienced this problem. 
Unfortunately, technical problems can occur. 
We are working hard in order to avoid issues like this in the future since we want you to continue to enjoy playing our game. 
 
Thank you for your understanding.

Well, it looks like your hard work has NOT been rewarded. New day, same issue. Think you can get it fixed before the end of the year?

[Abby8]

Using the search option unknown error shows the same problem happened before. 

[RosyCheekz]

Yes, it's a recurring problem. You'd think they'd have a fix ready, but that would require planning.

[Naty]

Hello,
 
We are very sorry that you have experienced this problem. 
We are working hard in order to fix this issue.
 
Thank you for your understanding.

[RosyCheekz]

Understanding is wearing thin after a full day lost. Frustration looming on the horizon.

  It's not like this is a new issue. Shouldn't there be a procedure to fix it in place?

[Toni]

It worked for like 5 Minutes on reset.. then error messages . now I end up on sign up page on every reload. Guess it's a day vacation from BBE. I only hope it's same for everybody.

[RosyCheekz]

Just so you know, the same thing is happening on Hero Zero. 

[antony]

Hello,
 
We are very sorry that you have experienced this problem. 
We are working hard in order to fix this issue.
 
Thank you for your understanding.

any good news? 

[Sandahl]

I have been having the same problem as well.  I was able to get on yesterday, but not last night or this morning.

I hope I don't lose my days in a row logged into game in successes.

[RosyCheekz]

Plenty. Just not about this issue. Starting on the second day of login failure. I see it's a high priority.

[Lenyo]

The game is running again, but it might only be temporary,
(the same happened right after daychange)

[mountbara]

This was a game engine wide issue. Hero zero was affected by it as well. Thankfully, it seems to be up and going again.