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I have a bug with the 'New Messages' feature.

bug help faq new messages messages system messages

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#1 20886432

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Posted 15 August 2019 - 08:42 PM

When I click on the New Messages icon it says that I have a new message under the System Messages tab but there is no new message... I have OCD and this is bothering me does anyone know how to fix it?



#2 wtkillabee

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Posted 15 August 2019 - 09:08 PM

Did you try reloading the game? It sometimes happens for me with battery requests, i get the msg but dont see who sent them, refresh fixes it.  Other then that, when you click on System Messages tab, does it show any previous message or is it blank? If you have other msgs in there you might have to scroll up and click on the latest one to make the new msg thing dissapear. If that doesnt work, i got no idea :( Maybe open rankings or any tab that covers the mail icon so you dont see it until its fixed. gl


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#3 CaptC

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Posted 16 August 2019 - 12:02 AM

Commonly, people do not realize that there is a system tab on the left side of the screen. This is where in-game messages are stored.
I have retired from the game, but not from life.
In love with my Baby.

#4 Guest_dparadise_*

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Posted 16 August 2019 - 12:50 PM

If you may have a system mail that is missing, you can find the guilde HERE where to locate it, read it, and that way get rid of the annoying message notification.



#5 Kitekat

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Posted 17 August 2019 - 07:57 PM

or write a endless row of tickets :)


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#6 earween

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Posted 21 August 2019 - 05:49 PM

hello,

 

I also have a problem with the "New messages".

 

How to ignore a player with new mail?
 
Thank you for your feedback. :rolleyes:


#7 earween

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Posted 21 August 2019 - 07:13 PM

ok.

I have the answer to my question.
thank you


#8 CaptC

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Posted 21 August 2019 - 07:17 PM

hello,
 
I also have a problem with the "New messages".
 
How to ignore a player with new mail?
 
Thank you for your feedback. :rolleyes:


This picture can be found in the tutorial that DParadise pointed to:

5Bqh8Mz.png


Edited by CaptC, 21 August 2019 - 07:18 PM.

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I have retired from the game, but not from life.
In love with my Baby.

#9 20886432

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Posted 22 August 2019 - 10:54 AM

Commonly, people do not realize that there is a system tab on the left side of the screen. This is where in-game messages are stored.

 

I know that but even after deleting ALL messages in the System Messages tab it still says I have 1 message I haven't read in that tab but it shows none. It has done this for many days and after several reboots.



#10 Guest_dparadise_*

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Posted 22 August 2019 - 12:30 PM

It is not possible to delete the system messages. This area, where the system mails actually are, is also explained on the topic we referred earlier to:

 

jS6i9qU.png



#11 Jenny37

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Posted 22 August 2019 - 01:36 PM

I have the same problem as Nekophiliac, from big blackout this game, still lit, you have one system messages







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