Why is Hero zero given benefits we do not get?

Both games are playata games. But as an example, during this past DDOS attack, hero zero players were given a mission booster as a way of apology and compensation. Big Bang Empire got nothing. Hero Zero has a discord, BBE no. I could make this list go for pages, but you get the point, Big Bang Empire is treated like the unwanted stepchild of Playata. Please do not blow this off, close it and say answered, ban me or anything that avoids answering this simple question, when will the two games get equal treatment?

Thanking you in advance for an answer

Mountbara

While this response covers the specific  down time we just had, it does not address the over all question of why HZ gets benefits we do not. As an example, polyamory is a permanent unlock on hero zero, but a temporary one on BBE. Rewards on HZ are worth 10 times the rewards on BBE, a donut is worth 10x a diamond.  There are many many more examples I could list, it just seems unfair that the two games seem to be given different treatment.

 

 

Hello,

 

As i wrote here, we didn't have any information about an issue with BBE.

The servers worked correctly. The issue with BBE was on the Forum and support.

One company, two different games.

On HZ, it was a different situation because the players were out almost for 3 days.

 

Have a nice day!

I would have submitted a support ticket on the outage but I couldn't even get into support.  Then I couldn't get into the Forums.   And this was when we were all suffering through laggy-play and then completely unplayable conditions.   The lack of any support monitoring of BBE is very sad and never even getting an acknowledgement or and apology from any of our past outages shows us how much support and/or the $$$ grabbers care about its players.