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The XXX Summer Event Problem


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#1 Terrorsin

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Posted 24 July 2020 - 02:46 AM

I've started playing The XXX Summer Games earlier.  But when I've logged out and come back in, all the previous progress is gone.  Refresh didn't do anything.

 

P.S.:  When I've done another duel and refresh, that progress is gone right away!


Edited by Terrorsin, 24 July 2020 - 02:50 AM.

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#2 Jenny37

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Posted 24 July 2020 - 07:41 AM

same problem with me



#3 Guest_dparadise_*

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Posted 24 July 2020 - 07:44 AM

We know, we already informed the devs about the bug, to be addressed asap. We don't know when it will be fixed yet.

 

once we have an update, we will post this.



#4 Jenny37

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Posted 24 July 2020 - 11:07 AM

it looks like it's already working
unfortunately the consumed energy, duels and gold medals are not included before the repair
shame
                        :angry:

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#5 Guest_dparadise_*

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Posted 24 July 2020 - 01:19 PM

Yes, it is back working. Luckily the energy is not the biggest concern. That's 5x 300, so 5 day only. I personally do recognize the issue with the 7 washes.

 

The devs were not able to register the data before it was solved simply because it was not saved by the system (which was the problem in the first place).


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#6 Kitekat

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Posted 24 July 2020 - 04:10 PM

wahhhhhh something got not stored ?

thought the system knows all

and if the system did not store the action the washingmachine should be freee to use or ????????

.....



#7 Guest_dparadise_*

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Posted 24 July 2020 - 04:35 PM

We are looking for a solution, but it's weekend.. Devs won't be around until Monday. But we can't make any promises. At least the 10 diamonds are earned in the event anyways.



#8 Guest_dparadise_*

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Posted 25 July 2020 - 04:56 PM

We are very sorry for what happened and that it requires now having to spend.

 

Please don't hesitate to submit tickets about it, so that we can evaluate what can be done to fix the whole issue (yes, I have submitted my personal request for that yesterday).


Edited by dparadise, 25 July 2020 - 04:57 PM.
Moved topic to the discussion thread where it belongs





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