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Please Address The Cybersex Package Bug


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#1 BadMax

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Posted 18 October 2017 - 07:37 PM

It is very irritating that I cannot access this offer/new items as a paying everyday player and that "Support" does not seem to want to address this issue. I play via Steam and want these items and I am being denied them for an issue on their end and when they respond to the Support ticket they are rude and uncaring. What type of Customer Service for paying customers would EVER stay in business with these major issues and rude responses?  



#2 BadMax

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Posted 18 October 2017 - 07:42 PM

I opened a support ticket (.tb) hours ago and they told me to update my Flash and clear my browser and cookies (I play thru Steam) then they came back and said they can't find my email or character name (when it's in the screenshot I sent them.)

 

Fix this issue and give us our rewards and items or give us our money back for a broken game and I will quite ASAP , end of story.


Edited by TaraBing, 19 October 2017 - 10:28 AM.
Added Yellow Text for continuity after moving post to this thread


#3 BadMax

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Posted 18 October 2017 - 08:22 PM

Clearly it has affected many people who cannot receive this offer and the new items that come with it.

Will this be addressed? Are we to pay for a broken game? I won't...... 



#4 Carbolicious

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Posted 19 October 2017 - 02:49 AM

Same here @ No Special Packages Offered when clicking on the % icon.

 

In addition, I couldn't resist the urge to splurge so I spent my $20 Card anyways.

 

Oh well, feels good to be flush with diamonds again.



#5 BadMax

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Posted 19 October 2017 - 03:02 AM

Same here @ No Special Packages Offered when clicking on the % icon.

 

In addition, I couldn't resist the urge to splurge so I spent my $20 Card anyways.

 

Oh well, feels good to be flush with diamonds again.

 

I was able to resolve the issue myself. It was the Steam Client. I unbound my account and switched over to playing browser and the deals were there. Much faster game in browser too.



#6 TaraBing

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Posted 19 October 2017 - 10:14 AM

Hi BM.

 

I was able to resolve the issue myself. It was the Steam Client. I unbound my account and switched over to playing browser and the deals were there. Much faster game in browser too.

 

I'm glad to hear you got a working solution out of it.  Sorry for all the hassles otherwise.  Smug.png

 

-TB Flower.png

 

.



#7 RosyCheekz

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Posted 20 October 2017 - 05:23 AM

It's still invisible on NU1. I sent in a ticket. Their reply: "Send us a screenshot, we don't understand the problem. Here's a link to how to get a screenshot."

 

Weeellll...their link DOESN'T send you anywhere near instructions on getting a screenshot. And what is the difficulty in understanding that when I go to the diamond store there is no cybersex package, only the standard offers? Am I missing something?

 

They're only losing out on $$$. Guess they don't need 'em.



#8 theodolor

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Posted 27 October 2017 - 08:16 AM

same for me ... and realy missing all the item coming with the purchase ... an event should never get some bugs ... if it is a year event 

we will have to wait till next year? just because there was something going on?






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